Terms and Conditions

“MeTubez” Mobile Application and Related Services
Operated by Twenties Entertainment Private Limited
CIN: U72900GJ2020PTC114276

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Twenties Entertainment Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN U72900GJ2020PTC114276, having its registered office at 602, 6th Floor, Anam 2, Ambli, Ahmedabad, Gujarat 380058, India (“Company”, “MeTubez”, “we”, “us”, or “our”), governing your access to and use of the MeTubez mobile application, available on the Apple App Store and Google Play Store, and any related websites, features, content, or services offered by the Company (collectively, the “Platform” or “Services”).

By downloading, installing, accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Community Guidelines, and any other policies referenced herein (collectively, the “Agreement”). If you do not agree to these Terms, you must not access or use the Platform.

1. Definitions

• “Account” means the registered user profile created by a User on the Platform.
• “Content” means any video, audio, image, thumbnail, caption, comment, message, or other material uploaded, posted, transmitted, or otherwise made available by a User on or through the Platform (“User Content”), as well as any content made available by the Company (“Platform Content”).
• “Creator” means a User who uploads, publishes, or monetizes Content on the Platform.
• “Guest” means a person who accesses the Platform without registering an Account, on the terms described in Clause 3.
• “Grievance Officer” means the officer appointed by the Company under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules, 2021”).
• “Applicable Law” means the laws of India, including the Information Technology Act, 2000, the IT Rules 2021, the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Copyright Act, 1957, and the Consumer Protection Act, 2019, together with the rules and regulations framed thereunder.

2. Eligibility and Account Registration

The Platform is intended for use by individuals who are at least eighteen (18) years of age. By registering an Account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. The Company does not knowingly permit registration by, or knowingly collect personal data from, individuals below 18 years of age. If the Company becomes aware that it has inadvertently collected personal data from a person below 18 years of age, it will take reasonable steps to promptly delete such data and deactivate the associated Account.

To access certain features of the Platform, you must register an Account by providing accurate and complete information, including your name, username, and email address, and by authenticating through Google Sign-In or Apple Sign-In (via Firebase Authentication). You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify the Company immediately of any unauthorised use of your Account.

The Company reserves the right to refuse registration, suspend, or terminate any Account at its sole discretion, including where it reasonably suspects that the information provided is false, incomplete, or misleading (including as to age), or that the Account is being used in violation of these Terms.

3. Guest Access

Persons who do not wish to register may access the Platform as Guests. Guests may view and watch publicly available videos. Guests cannot like, comment on, share, save, download, or upload videos, follow or subscribe to other Users, send direct messages, create playlists, or create or access a profile. Any such interactive features require registration and login.

4. Platform Features

Subject to your Account status, category, and these Terms, the Platform enables Users to, among other things: (a) upload and publish videos; (b) comment on videos; (c) like, dislike, share, save, and download videos; (d) follow or subscribe to other Users; (e) send direct messages to other Users; and (f) create playlists. Livestreaming, group/community creation, and other features described elsewhere in these Terms may be introduced by the Company from time to time and shall, upon launch, be governed by these Terms and any supplemental terms issued by the Company.

The Platform uses a personalisation algorithm that curates the content feed based on a User's likes, watch activity, and engagement history, for the purpose of improving relevance of recommendations. You may, subject to the Platform's then-available settings, be able to reset or adjust personalisation preferences.

5. User Content: Ownership and License Grant

As between you and the Company, you retain all ownership rights, including copyright, in and to the User Content you upload to the Platform. The Company does not claim ownership of your User Content.

By uploading, posting, or otherwise making available any User Content on the Platform, you grant the Company a non-exclusive, worldwide, royalty-free, transferable, and sub-licensable licence to host, store, reproduce, distribute, communicate, publicly display, publicly perform, adapt, and otherwise use such User Content, in whole or in part and in any media formats and through any media channels now known or hereafter developed, to the extent reasonably necessary to operate, provide, promote, and improve the Platform and its Services, including for promotional purposes such as featuring clips in advertisements, trailers, or marketing material.

This licence continues for so long as the User Content remains on the Platform, and for a reasonable period thereafter to the extent required for technical, legal, archival, or operational purposes (including compliance with Applicable Law and back-up systems), notwithstanding removal or deletion of an Account. This licence does not transfer ownership of your underlying copyright to the Company.

You represent and warrant that you own or have obtained all necessary rights, consents, and licences (including in respect of any music, footage, images, likenesses, performances, trademarks, or other third-party material embedded in your User Content) to upload such User Content and to grant the licence set out above, and that such User Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party.

You are solely responsible for your User Content. The Company does not endorse, and is not responsible or liable for, any User Content, and does not undertake any obligation to monitor User Content except as set out in these Terms and Applicable Law.

6. Company Intellectual Property

The Platform, including its name “MeTubez”, logo, trade dress, look and feel, software, source code, user interface, and all Platform Content (excluding User Content), is and shall remain the exclusive property of the Company and is protected under applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Company's trademarks, trade names, logos, or other intellectual property, except the limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

7. Prohibited Conduct

You agree not to use the Platform to upload, post, transmit, or share any Content, or otherwise engage in conduct, that:

• is unlawful, defamatory, obscene, pornographic, or sexually explicit;
• promotes violence, terrorism, or hatred against any individual or group on grounds of religion, race, caste, gender, ethnicity, or otherwise;
• infringes any copyright, trademark, patent, trade secret, or other intellectual property or proprietary right of any person;
• is false, misleading, or constitutes misinformation or disinformation;
• harasses, bullies, stalks, threatens, or intimidates any person, or violates any person's privacy or publicity rights;
• impersonates any person or entity, or misrepresents your affiliation with any person or entity;
• contains any virus, malware, or other harmful computer code;
• violates any Applicable Law, including the Information Technology Act, 2000, and rules made thereunder; or
• attempts to circumvent, disable, or interfere with the security, functionality, or proper operation of the Platform.

These restrictions, together with the categories of prohibited Content identified above, shall be elaborated further in the Company's Community Guidelines, to be published concurrently with or shortly after these Terms.

8. Content Moderation, Reporting, and Grievance Redressal

The Company may review, moderate, remove, or restrict access to any Content, whether through human review, automated tools, or both, that it determines, in its sole discretion, to violate these Terms, the Community Guidelines, or Applicable Law. The Company may take enforcement action against a violating Account proportionate to the nature and severity of the violation, including a warning, removal of the specific Content, temporary suspension, or permanent termination of the Account.

Users may report or flag Content or Accounts that they believe violate these Terms or Applicable Law using the in-app reporting mechanism. A User whose Content is removed or Account is suspended or terminated may raise a grievance with the Grievance Officer in accordance with Clause 15 below.

Any person aggrieved by Content published on the Platform, including on grounds of infringement of intellectual property or violation of privacy, may submit a notice to the Grievance Officer identifying the specific Content and the grounds of complaint. Upon receipt of actual knowledge, by way of a court order or notification by an appropriate government agency, or a duly substantiated third-party complaint, the Company shall act upon such notice, including by disabling or removing access to the offending Content, within the timelines prescribed under Applicable Law.

9. Third-Party Sign-In and Services

The Platform allows account creation and login through Google Sign-In and Apple Sign-In. Your use of such third-party sign-in services is subject to the respective third party's terms of service and privacy policy, and the Company is not responsible for the practices of such third parties. The Platform is hosted using cloud infrastructure and content-delivery services provided by Amazon Web Services (AWS), with servers located in India, and uses push-notification services to alert Users of likes, dislikes, and messages.

10. Monetisation, Subscriptions, and In-App Purchases

As of the date of these Terms, the Platform does not support User Content monetisation, subscriptions, or in-app purchases. The Company intends to introduce one or more revenue models in the future, which may include advertising, premium/ad-free subscriptions, in-app purchases (including virtual currency, gifts, or badges), creator tipping or revenue-sharing, and brand partnerships. Upon introduction of any such feature, the applicable pricing, billing cycle, auto-renewal, free-trial, and cancellation/refund terms, and (for Creator payouts) the minimum payout threshold, payment cycle, applicable tax withholding, and Company commission, shall be published as an addendum to these Terms and shall form part of the Agreement. Where in-app purchases are processed through the Apple App Store or Google Play Store, such purchases shall additionally be governed by the applicable platform's billing terms and policies.

Any refund or cancellation in respect of paid features shall be governed by the Company's refund policy then in effect, which shall be framed in accordance with the Consumer Protection (E-Commerce) Rules, 2020, to the extent applicable.

11. Advertising and Brand Partnerships

Where the Company introduces advertising, sponsored content, or brand/influencer partnerships on the Platform, such content shall be disclosed in accordance with Applicable Law, including the Consumer Protection Act, 2019 and applicable endorsement/disclosure guidelines issued by the Central Consumer Protection Authority.

12. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE COMPANY DOES NOT WARRANT OR ENDORSE ANY USER CONTENT AND IS NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, OR LEGALITY OF ANY USER CONTENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE PLATFORM. THE COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT, IF ANY, PAID BY YOU TO THE COMPANY FOR THE RELEVANT SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) INR 5,000.

Nothing in these Terms shall be construed to limit or exclude liability that cannot be limited or excluded under Applicable Law, including in cases of gross negligence, wilful misconduct, or fraud.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any right of any third party, including any intellectual property or privacy right.

15. Grievance Officer and Compliance under the IT Rules, 2021

In accordance with the IT Rules, 2021, the Company has appointed the following Grievance Officer to address complaints regarding Content on the Platform:

Name: THAKOR SUNIL
Designation: Grievance Officer
Email: grievance@metubez.com
Contact No.: +91 78746 72020
Address: 602, 6th Floor, Anam 2, Ambli, Ahmedabad, Gujarat 380058

The Grievance Officer shall acknowledge complaints within twenty-four (24) hours and dispose of them within the timelines prescribed under Applicable Law.

As the Platform's registered user base grows, the Company shall assess whether it qualifies as a “significant social media intermediary” (SSMI) under the IT Rules, 2021, and, if so, shall comply with the additional obligations applicable to SSMIs, including appointment of a Chief Compliance Officer, a Nodal Contact Person, publication of periodic compliance reports, and enhanced due diligence and traceability requirements.

16. Suspension and Termination

The Company may suspend or terminate your access to the Platform, with or without notice, if it reasonably believes that you have violated these Terms, Applicable Law, or the Community Guidelines, or for operational, security, or legal reasons. You may terminate your Account at any time through the Platform's account settings. Upon termination, your right to use the Platform shall immediately cease; Clauses 5 (to the extent of the licence granted), 12, 13, 14, 18, and 19 shall survive termination.

17. Amendments

The Company may revise these Terms from time to time. Material changes will be notified through the Platform or by other reasonable means, and will take effect from the date specified in such notice. Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of such changes.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Subject to Clause 18.2, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Any dispute, controversy, or claim arising out of or relating to these Terms, including creator/partner disputes concerning revenue-share or payouts, may, at the Company's election, first be referred to good-faith negotiation and, failing resolution within thirty (30) days, to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by the Company, with the seat and venue of arbitration at Ahmedabad, Gujarat, and the proceedings conducted in English. Nothing in this Clause shall preclude either party from seeking urgent interim relief before a court of competent jurisdiction.

19. Miscellaneous

Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements and understandings.

Assignment: You may not assign or transfer these Terms without the Company's prior written consent. The Company may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

Force Majeure: The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control.

Notices: Notices to the Company shall be sent to grievance@metubez.com. Notices to Users shall be sent to the email address associated with the Account or displayed in-app.

20. Contact Information

For questions about these Terms, please contact us at grievance@metubez.com or write to us at Twenties Entertainment Private Limited, 602, 6th Floor, Anam 2, Ambli, Ahmedabad, Gujarat 380058, India.